As with everything we do, we like to make things clear and simple, so we have made our refund policy as simple and unambiguous as possible
These return policies do not affect your Statutory Rights.
As a general rule unwanted items must be returned unused and unopened, within 14 days of receipt.
Please refer to the table below for policy per popular category
Product category Return time Condition
Books 14 days New unused
CDs & Vinyl, DVD & Video,
PC & Video Games, Software 14 day New unopened
Baby Items 14 days New unused
Electronics & Photo 14 days New unused
Computing 14 days New unused
Musical Instruments 14 days New unused
Stationery & Office 14 days New unused
Home & Garden, DIY & Tools 14 days New unused
Car & Motorbike Items 14 days New unused
Jewellery & Watches 14 days New unused
*Not including earrings
Jewelries that pierces the body 7 days New unopened
Shoe, clothing and accessories 14 days New unused
*Not including lingerie or underwear
Lingerie and underwear 7 days New unopened
Sports & Leisure 14 days New unused
Toys & Games 14 days New unused
Large items and appliances 14 days New unused
See below for our interpretation of “New unused” and “New unopened”.
In original undamaged packaging, that may be opened. No signs of use or damages e.g. scratches, tear. Items in these categories must be returned in their original and undamaged packaging.
Any item returned in damaged packaging will incur a 10% repackaging fee.
BMC reserves the right to refuse refund for any item returned without its original packaging.
The item must be in its original packaging and unopened. Items in these categories will not be refunded if it is opened.
Any items returned opened but unused will incur a 5% repackaging fee, this fee will be deducted from your payment before refund is processed.
If you return items in which you’ve saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us.
For any questions or problems please contact us
We won’t accept the return of any software returned to us if it’s been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.