Returns and Refunds Policy

As with everything we do, we like to make things clear and simple, so we have made our refund policy as simple and unambiguous as possible

These return policies do not affect your Statutory Rights.

As a general rule unwanted items must be returned unused and unopened, within 14 days of receipt.

Please refer to the table below for policy per popular category

Product category                                   Return time                                 Condition


Books                                                                 14 days                                         New unused

CDs & Vinyl, DVD & Video,

PC & Video Games, Software                        14 day                                           New unopened

Baby Items                                                        14 days                                          New unused


Electronics & Photo                                         14 days                                          New unused


Computing                                                        14 days                                          New unused


Musical Instruments                                      14 days                                          New unused


Stationery & Office                                        14 days                                           New unused


Home & Garden, DIY & Tools                    14 days                                            New unused


Car & Motorbike Items                               14 days                                             New unused


Jewellery & Watches                                    14 days                                              New unused
*Not including earrings


Jewelries that pierces the body                   7 days                                              New unopened
e.g. earrings

Shoe, clothing and accessories                    14 days                                             New unused
*Not including lingerie or underwear


Lingerie and underwear                               7 days                                               New unopened
e.g. earrings


Sports & Leisure                                            14 days                                              New unused


Toys & Games                                                14 days                                              New unused


Large items and appliances                        14 days                                              New unused


See below for our interpretation of “New unused” and “New unopened”.

New unused:

In original undamaged packaging, that may be opened. No signs of use or damages e.g. scratches, tear. Items in these categories must be returned in their original and undamaged packaging.

Any item returned in damaged packaging will incur a 10% repackaging fee.

BMC reserves the right to refuse refund for any item returned without its original packaging.

New unopened:

The item must be in its original packaging and unopened. Items in these categories will not be refunded if it is opened.

Any items returned opened but unused will incur a 5% repackaging fee, this fee will be deducted from your payment before refund is processed.

If you return items in which you’ve saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us.

For any questions or problems please contact us

We won’t accept the return of any software returned to us if it’s been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.